DELIVERY OF PRODUCTS
The order will be delivered to the address designated by the customer at the time of contracting according to the chosen method. The scope of delivery includes the following areas: Bilbao.
FORMS AND TERMS OF DELIVERY
You can pick up your order at the store 1 hour after it is placed.
Delivery options will depend on your zip code.
But don’t worry, you will receive your order within 24 hours.
You only have to tell us if you prefer that we deliver it in the morning or in the afternoon in the section ¨Order notes¨.
Orders placed on Saturdays after closing time will be delivered the following Monday.
If we are unable to deliver, a second attempt will be made the following day.
RETURN AND CANCELLATION POLICY
According to the regulations, the consumer and user is informed of the existence of the right to WITHDRAW from a contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to in the General Law for the Defense of Consumers and Users. However, in relation to products marketed on www.umamiebilbao.com, the exception established in Art.103, section d) of RD 1/2007, of November 16, 2007, which approves the text referred to in the General Law for the Defense of Consumers and Users, shall apply to this right of withdrawal.
The supply of goods that may deteriorate or expire rapidly.
The products delivered are cooked foodstuffs and have an expiration date, so the right of withdrawal is not applicable. That is, the user is informed of the existence of this right but in turn, with the completion of the contracting of the service accepts and agrees that once received the dishes may not exercise the right of withdrawal which means that you can not return them.
CUSTOMER SERVICE AND COMPLAINTS
In order to file any complaint or claim before UMAMIE, the customer shall contact the customer service department either by telephone at 688 75 14 48, or by e-mail at email@example.com. Likewise. In order to process the claims related to the incidents indicated in point 12, we ask the customer to take photos of the dish in bad condition or whose packaging is broken or defective and send them to the Customer Service Department together with the written claim. According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform available at the following link: http://ec.europa. eu/consumers/odr/.